Parking
Providing parking is the responsibility of the customer, (try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary) if there is no parking pre-arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion.

Congestion & Toll Charges
There will be an extra charge of £8 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly. (Unless otherwise stated)

Payment Requirements
Payment must be made in cash on completion. Cheques are only accepted if the job amount has been agreed before commencement and cheque has cleared. Regular work will result in customers also being able to pay by cheque. (all cheques made payable to: Man and Van Sussex Ltd). Paypal can be used to pay a deposit for a job, or for the whole amount as long as payment has cleared before the job commences.

Arrival / Delivery Times
We will do our best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc). We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays.

Changes in item numbers
You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote, a couple of boxes more would not normally cause an issue, however if you have under-estimated your items by more than this the driver will add on an extra charge (usually between £5 - £40) depending on the amount of items and time taken to load and unload them.

Your packing Responsibilities
We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means.

It is the customers responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival. Unless we are working to an hourly rate and it has been previously agreed Man and Van sussex will help with taking furniture apart. Drivers carry very basic tools (Do not rely on this) but the customer will need to provided correct items to dis-assemble furniture). It is the customers responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture) Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organise a specialist if needed.

Awkward Access
You will incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit.

Unforeseen Circumstances
We reserve the right to add extra costs due to unforeseen circumstances (eg: waiting for keys or gaining entry, incorrect addresses, removal of windows and so on).

Postponement or Cancellation
Cancellation will result in you loosing your deposit. If you postpone or cancel after your booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the date of the job you will be charged the value of the job in full.

Staff Abuse
Verbal or threatening behavior will not be tolerated. If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.

Exclusions
Below is a list of our exclusions Please ring for unusual items that are not listed.

1. No more than two passengers are permitted at any one time.
2. Drugs.
3. Oily/Greasy mechanical parts.
4. Stolen Goods.
5. Guns and Firearms.
6. Hazardous or toxic waste.
7. Any illegal Goods.
8. Pets or livestock.